SendMyGear · RAGBRAI LIII

Yes. The extent to which you need to disassemble your bike depends on its size and the dimensions of the box or case you are using for shipping. Generally, the smaller the box or case, the more disassembly will be required.

Common disassembly steps include removing the pedals, one or both wheels, disc brake rotors, bottle cages, handlebars, seatpost, and rear derailleur.

Be sure to check out our packing guides and videos HERE

Yes, you can ship your own case.

When using a bike travel case, fasten your label with a luggage tag and zip tie. Luggage tags are readily available at most UPS partner locations, or you can create your own. Refer to the video for guidance.

To ensure your bike shipment arrives promptly and intact, adhere to these label attachment guidelines:

• Remove any previous labels and markings from the exterior of your container.
• Print both pages of your paper label bundle.
• Place one page inside your container.
• Cut the other page in half and affix both pieces separately to the outside of your container. The section with the barcode serves as your primary label, while the portion without the barcode acts as your Shipping Info Summary.

Including the Shipping Info Summary sheet both inside and outside your container provides crucial shipment details. These details assist us in expediting your shipment's recovery if the label becomes illegible or detaches during transit.

Within the US, the maximum size package you can ship is 165 inches (419 cm) in combined length and girth, with no single dimension exceeding 108 inches (274 cm). Internationally, the maximum size is typically 157 inches (399 cm) or less, depending on the destination country.

EVOC cases you CANNOT ship with SendMyGear:

• Road Bike Bag Pro (exceeds maximum allowed size)

Scicon Cases you CANNOT ship with SendMyGear:

• Aerocomfort 3.0 Road Bike Travel Bag
• Aerocomfort 3.0 Triathlon Bike Travel Bag
• Aerocomfort MTN Bike Travel Bag
• Aerocomfort Tandem Bike Travel Bag
• Soft Bike Bag - Travel Basic
• Soft Bike Bag - Travel Plus
• Soft Bike Bag - Travel Plus MTB
• Soft Bike Bag - Travel Plus Triathlon
• Pocket Bike Bag
• Soft Bike Frame Travel Case
• BMX Travel Bag

You can ship your bike using most EVOC bike travel bags; however, some EVOC bags are too large for our service.

EVOC cases you CAN ship with SendMyGear:

• Bike Travel Bag Pro
• Bike Travel Bag
• Bike Travel Bag XL
• BMX Travel Bag

EVOC cases you CANNOT ship with SendMyGear:

• Road Bike Bag Pro (exceeds maximum allowed size)

Within the US, the maximum size package you can ship is 165 inches (419 cm) in combined length and girth, with no single dimension exceeding 108 inches (274 cm). Internationally, the maximum size is typically 157 inches (399 cm) or less, depending on the destination country.

We DO ship the following hard-sided case:

• Scicon Aerotech Bike Case

We do NOT ship the following Scicon cases due to a high incidence of damage to both the bikes and the cases themselves:

• Aerocomfort 3.0 Road Bike Travel Bag
• Aerocomfort 3.0 Triathlon Bike Travel Bag
• Aerocomfort MTN Bike Travel Bag
• Aerocomfort Tandem Bike Travel Bag
• Soft Bike Bag - Travel Basic
• Soft Bike Bag - Travel Plus
• Soft Bike Bag - Travel Plus MTB
• Soft Bike Bag - Travel Plus Triathlon
• Pocket Bike Bag
• Soft Bike Frame Travel Case
• BMX Travel Bag

Please note that our Premium Protection Plan applies only to the contents of a shipment, not to their containers (cases). Additionally, according to our Shipping Policy, all damage or loss claims are void if you did not use one of the cases listed in the drop-down menu on our website.

Bikes shipped in Scicon cases are typically damaged in one of three ways:

1. Tubes are subject to internal contact with the wheel hubs and/or other external objects through the case's soft padding.
2. Handlebars, which remain installed during transit, cannot withstand the lateral loads encountered during normal shipping conditions.
3. Axles, dropouts, and derailleurs are damaged due to the design of the mounting mechanism within these cases and/or because derailleurs are not removed prior to shipping.

The maximum size package that you can ship within the U.S. is 165 inches (419 cm) in combined length and girth, with no single dimension exceeding 108 inches (274 cm). Internationally, the maximum size is typically 157 inches (399 cm) or less, depending on the destination country.

When booking your shipment, you can conveniently designate a Bike Shop as either the shipping destination or origin for your Bike by inputting its details into the Origin or Destination fields.

BE SURE TO CONTACT THE BIKE SHOP PRIOR TO BOOKING YOUR SHIPMENT TO ENSURE THEY CAN ACCOMODATE YOUR SHIPPING NEEDS LIKE PACKING, REBUILDING, OR TUNING YOUR GEAR.

When selecting a Bike Shop as your shipping point, it's essential to include YOUR first and last names, along with YOUR phone number. Providing your own phone number instead of the Bike Shop's facilitates easy communication between you and the Bike Shop staff upon your bike's arrival.

We recommend reaching out to the Bike Shop in advance to ensure they're willing to accept and hold your bike upon delivery. Most shops will build and tune your bike upon arrival for a fee. (This varies by shop, so be sure to get details if you want them to rebuild or pack your bike.)

Utilizing a Bike Shop for shipping streamlines the process, sparing you the need to handle Bike maintenance or acquire packing materials. Consider hiring a pro from the shop to expertly pack and assemble your Bike (if necessary) at both ends of the shipment. This not only saves time but also allows for a thorough safety check to identify any potential issues before your journey.

Here are some suggestions for collaborating with shops to facilitate Bike shipment:

Secure a Box or USE YOUR OWN TRAVEL CASE and avoid using a cardboard box all-together: The best place to grab a box is from a local bike shop. If you call ahead to the shop, they may have an extra box you can use, or can pack for you.

Booking Process: Some shops prefer to handle both packing and booking, while others may request that you handle the booking after they pack your Bike. The individual who makes the booking assumes responsibility for order accuracy, including dimensions, weight, and addresses, as well as ensuring proper packing. They will also act as the primary contact for SendMyGear, receiving labels and pickup confirmations.

Communication: Whether you or the shop handles the booking, clear communication about shipment details is essential before, during, and after shipping.

Whether you are buying a bike second hand online, or sending it to a second hand retailer, we recommend booking your order and paying for the shipping label through your Send My Gear account.

To protect yourself from fraud, always keep your personal payment information private. Do not share payment details over the phone or via email with any business or third party.

Purchasing the shipping label directly through your Send My Gear account allows you to easily make changes, request refunds, and update your order. It also provides access to your order details and shipment status.

Communicate directly with the seller to obtain necessary information for booking your shipment, such as package dimensions, weight, and the date they can have the shipment ready. Then, log into your Send My Gear account, book your shipment, and pay using your preferred method. Be sure to forward the Send My Gear shipping label, ship date, and any pickup details to the seller so they can pack and prepare your bike or bike parts for timely shipping.

We recommend that you handle booking the order and paying for the shipping label through your Send My Gear account.

To do this, communicate directly with the shop or individual packing your bike or bike parts. You will need information such as dimensions, weight, and the date they can have your shipment ready. Once you have this information, log into your Send My Gear account, book your shipment, and pay using your preferred personal payment method. Be sure to forward the Send My Gear shipping label via email, along with the ship date and any pickup details, to the shop or individual so they can pack and prepare your bike or bike parts for timely shipping.

To protect yourself from fraud, always keep your personal payment information private. Do not disclose payment information over the phone or via email to any business or third party.

Purchasing the shipping label directly through your Send My Gear account also allows you to easily make changes, request refunds, and update your order. Additionally, it provides access to your order details and shipment status within your account.

No. Shipping Co2 Cartridges is Prohibited via Air. Since we cannot control whether our carrier partner ships via Air or Ground, we cannot allow the shipping of any C02 Cartridges. We recommend visiting the bike shop at your destination to get these items, along with any local riding info!

Check out our packing guides and videos HERE