Yes. The extent to which you need to disassemble your bike depends on its size and the dimensions of the box or case you are using for shipping. Generally, the smaller the box or case, the more disassembly will be required.
Common disassembly steps include removing the pedals, one or both wheels, disc brake rotors, bottle cages, handlebars, seatpost, and rear derailleur.
Be sure to check out our packing guides and videos HERE
Yes, you can ship your own case.
When using a bike travel case, fasten your label with a luggage tag and zip tie. Luggage tags are readily available at most UPS partner locations, or you can create your own. Refer to the video for guidance.
To ensure your bike shipment arrives promptly and intact, adhere to these label attachment guidelines:
Including the Shipping Info Summary sheet both inside and outside your container provides crucial shipment details. These details assist us in expediting your shipment's recovery if the label becomes illegible or detaches during transit.
Within the US, the maximum size package you can ship is 165 inches (419 cm) in combined length and girth, with no single dimension exceeding 108 inches (274 cm). Internationally, the maximum size is typically 157 inches (399 cm) or less, depending on the destination country.
EVOC cases you CANNOT ship with SendMyGear:
Scicon Cases you CANNOT ship with SendMyGear:
You can ship your bike using most EVOC bike travel bags; however, some EVOC bags are too large for our service.
EVOC cases you CAN ship with SendMyGear:
EVOC cases you CANNOT ship with SendMyGear:
Within the US, the maximum size package you can ship is 165 inches (419 cm) in combined length and girth, with no single dimension exceeding 108 inches (274 cm). Internationally, the maximum size is typically 157 inches (399 cm) or less, depending on the destination country.
We DO ship the following hard-sided case:
We do NOT ship the following Scicon cases due to a high incidence of damage to both the bikes and the cases themselves:
Please note that our Premium Protection Plan applies only to the contents of a shipment, not to their containers (cases). Additionally, according to our Shipping Policy, all damage or loss claims are void if you did not use one of the cases listed in the drop-down menu on our website.
Bikes shipped in Scicon cases are typically damaged in one of three ways:
The maximum size package that you can ship within the U.S. is 165 inches (419 cm) in combined length and girth, with no single dimension exceeding 108 inches (274 cm). Internationally, the maximum size is typically 157 inches (399 cm) or less, depending on the destination country.
When booking your shipment, you can conveniently designate a Bike Shop as either the shipping destination or origin for your Bike by inputting its details into the Origin or Destination fields.
BE SURE TO CONTACT THE BIKE SHOP PRIOR TO BOOKING YOUR SHIPMENT TO ENSURE THEY CAN ACCOMODATE YOUR SHIPPING NEEDS LIKE PACKING, REBUILDING, OR TUNING YOUR GEAR.
When selecting a Bike Shop as your shipping point, it's essential to include YOUR first and last names, along with YOUR phone number. Providing your own phone number instead of the Bike Shop's facilitates easy communication between you and the Bike Shop staff upon your bike's arrival.
We recommend reaching out to the Bike Shop in advance to ensure they're willing to accept and hold your bike upon delivery. Most shops will build and tune your bike upon arrival for a fee. (This varies by shop, so be sure to get details if you want them to rebuild or pack your bike.)
Utilizing a Bike Shop for shipping streamlines the process, sparing you the need to handle Bike maintenance or acquire packing materials. Consider hiring a pro from the shop to expertly pack and assemble your Bike (if necessary) at both ends of the shipment. This not only saves time but also allows for a thorough safety check to identify any potential issues before your journey.
Here are some suggestions for collaborating with shops to facilitate Bike shipment:
Secure a Box or USE YOUR OWN TRAVEL CASE and avoid using a cardboard box all-together: The best place to grab a box is from a local bike shop. If you call ahead to the shop, they may have an extra box you can use, or can pack for you.
Booking Process: Some shops prefer to handle both packing and booking, while others may request that you handle the booking after they pack your Bike. The individual who makes the booking assumes responsibility for order accuracy, including dimensions, weight, and addresses, as well as ensuring proper packing. They will also act as the primary contact for SendMyGear, receiving labels and pickup confirmations.
Communication: Whether you or the shop handles the booking, clear communication about shipment details is essential before, during, and after shipping.
Whether you are buying a bike second hand online, or sending it to a second hand retailer, we recommend booking your order and paying for the shipping label through your Send My Gear account.
To protect yourself from fraud, always keep your personal payment information private. Do not share payment details over the phone or via email with any business or third party.
Purchasing the shipping label directly through your Send My Gear account allows you to easily make changes, request refunds, and update your order. It also provides access to your order details and shipment status.
Communicate directly with the seller to obtain necessary information for booking your shipment, such as package dimensions, weight, and the date they can have the shipment ready. Then, log into your Send My Gear account, book your shipment, and pay using your preferred method. Be sure to forward the Send My Gear shipping label, ship date, and any pickup details to the seller so they can pack and prepare your bike or bike parts for timely shipping.
We recommend that you handle booking the order and paying for the shipping label through your Send My Gear account.
To do this, communicate directly with the shop or individual packing your bike or bike parts. You will need information such as dimensions, weight, and the date they can have your shipment ready. Once you have this information, log into your Send My Gear account, book your shipment, and pay using your preferred personal payment method. Be sure to forward the Send My Gear shipping label via email, along with the ship date and any pickup details, to the shop or individual so they can pack and prepare your bike or bike parts for timely shipping.
To protect yourself from fraud, always keep your personal payment information private. Do not disclose payment information over the phone or via email to any business or third party.
Purchasing the shipping label directly through your Send My Gear account also allows you to easily make changes, request refunds, and update your order. Additionally, it provides access to your order details and shipment status within your account.
No. Shipping Co2 Cartridges is Prohibited via Air. Since we cannot control whether our carrier partner ships via Air or Ground, we cannot allow the shipping of any C02 Cartridges. We recommend visiting the bike shop at your destination to get these items, along with any local riding info!
Check out our packing guides and videos HERE
We are dedicated to ensuring your outdoor gear reaches its destination safely and securely. However, there are certain items that we cannot ship due to safety regulations and logistical reasons. To streamline your shipping experience and prevent any complications, please note that the following items are prohibited from being shipped through our service:
PROHIBITED ITEMS
Alcohol-containing products such as wine, beer, hard cider, hard seltzer, liquor, and other spirits
Aerosols
Ammunition
Antiques, including, but not limited to, furniture, tableware, and glassware
Artwork, including, but not limited to, paintings, drawings, vases, tapestries, limited-edition prints, fine art, and statuary
Auto parts
Bear spray
Fuels such as propane, butane, isobutane, and white gas
Compressed air, such as CO2 cartridges
Electronic equipment, including, but not limited to, televisions, computer monitors, and computer processors
Firearms
Fragrances, such as perfumes and colognes
Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, and framed glass
Guitars or other musical instruments
Jewelry
Live animals
Lighters
Marijuana, hemp, or hemp products
Personal keepsakes or collector's items, including, but not limited to coins, stamps, sports cards, and souvenirs
Stocks, bonds, cash letters, or cash equivalents, including, but not limited to, food stamps, postage stamps (not collectible), traveler's checks, lottery tickets, money orders, gift cards and gift certificates, prepaid calling cards, bond coupons, and bearer bonds
Unique or one-of-a-kind items of unusual value, including, but not limited to, precious metals or currency
Tobacco-containing products such as cigarettes, e-cigarettes, snuff, and cigars
If you have any questions or are unsure about whether you can ship any other specific items, please don't hesitate to reach out to our Support Team. We're here to help ensure your shipping experience is as smooth as possible.
There are specific size and weight restrictions for shipments. A package's dimensions must adhere to certain limits: its size, measured in 'girth inches,' must not exceed 165 inches in total, calculated as the sum of its length plus twice its width and height combined (Length + (2 × Width) + (2 × Height)), while its longest side (length) cannot exceed 108 inches. Additionally, packages must not weigh more than 150 pounds. For further details on how size and weight impact shipping rates, please refer to our guidelines.
International shipments follow the same maximum girth inches limit of 165; however, many countries impose stricter regulations, capping package size at 157 girth inches (equivalent to 400 cm). As a result, containers exceeding this limit may not be eligible for shipping.
Be sure to provide accurate box dimensions to ensure an accurate quote, avoid any additional fees posed due to the wrong dimension or any shipping issues.
If you estimated the dimensions or weight of your shipment and need to update them, reach out to us HERE
The length refers to the longest side of the box or case, followed by the height, and then the remaining dimension is the width.
Always round up any measurement of length, width, or height to the next unit. For instance, if a measurement is 15.75 inches, it should be entered as 16 inches, and if it's 12.8 cm, it should be entered as 13 cm or Weight
The ideal method for affixing your label depends on the type of container:
To ensure your shipment arrives promptly and intact, adhere to these label attachment guidelines:
Including the Shipping Info Summary sheet both inside and outside your container provides crucial shipment details. These details assist us in expediting your shipment's recovery if the label becomes illegible or detaches during transit.
If You are reusing an old box to ship your gear. It is a requirement that you remove or completely cover any and all old labels, as they can result in loss, damage, or additional fees.
If your shipment is flagged with a hazmat violation or irregularity during shipping, you will need to pick it up at the location where it was stopped en route. You will also need to purchase a new label and re-label your shipment to resume its journey. Shipments are commonly flagged as 'hazmat' due to incomplete removal or coverage of all bulk shipping hazmat markings such as these:
If you are shipping using a Bike, Ski, or Golf travel case, Please avoid using external locks, like padlocks, as they can increase the risk of damage to your case during transit. We encourage using zip-ties to keep your zippers closed.
You may use integrated locks that are built into your case and essential for keeping it closed. However, please note that carriers do not have TSA keys or the means to open these locks if your label comes off and they need to open your case during a package trace. Additionally, locks can pose an issue if Customs needs to open your case during an international shipment.
SendMyGear is a DIY service, meaning that you are in charge of packing your gear. However, we are partnered with Bike, Ski, and Golf Shops around the Country who can pack and ship your gear as well.
If you are the recipient, provide your name and phone number. If you are the sender, provide the recipient's name and phone number. When shipping to a business location, such as a bike shop, hotel, or your workplace, include the company name AS WELL AS the recipient's name and phone number.
Many businesses and hotels have large, high volume receiving areas, so if you don't include your personal information, they will have a hard time knowing that the shipment they are receiving is for a guest, rather than for the business itself.
If you are shipping to a hotel, be sure to indicate that you are a guest by writing 'Guest' in Parenthesis and include your phone number. If you know your room number, be sure to include it.
Example:
Tom Collins (Guest) [First & Last Names]
Hotel Name or Business Name
1234 America Avenue
Fun City, USA 00000
(555) 123-1234 [Guest phone #]
When booking, you can effortlessly arrange shipping to or from an Airbnb, VRBO, or any other rental property by simply entering its address into the designated Origin or Destination fields. It's important to note that selecting $500 or more of Shipment Insurance during booking will necessitate a signature upon delivery.
Prior to shipping, if you prefer to have your shipment delivered to a UPS Partner location, you can find one HERE and set it as your destination. We recommend contacting the UPS Facility prior to booking your shipment to confirm their process, as they can vary slightly by location.
In the event that there won't be anyone available to sign for your shipment on the scheduled delivery day, or if you prefer not to have your shipment left unattended even if a signature isn't required, we're happy to accommodate. You can opt to collect your shipment from a nearby UPS Customer Center at no extra cost.
Alternatively, for a fee of $21, we offer the option to reroute your shipment for delivery to a different address or to request that UPS postpone delivery to a day when you'll be available.
When you drop off your shipments at UPS Customer Centers, there are no associated charges. However, it's important to note that certain The UPS Store® locations may impose additional fees for acting as dropoff points. Some of these locations might not offer label printing services or may charge for label printing, so it's advisable to label your package before dropping it off whenever feasible.
If you require assistance in locating a dropoff point, please reach out to our Support Team or utilize our online tool found HERE. Dropoff deadlines vary by location, so it's advisable to inquire about this when dropping off your package and to request a receipt as proof of dropoff.
UPS Customer Centers are capable of receiving and holding shipments free of charge for up to five business days, in addition to providing complimentary dropoff services.
However, it's important to note that certain The UPS Store® locations may not accept or hold shipments, and some may charge extra for these services or for acting as dropoff points. If you plan to ship to a The UPS Store® location, we recommend contacting them beforehand to confirm their willingness to receive and hold your shipment, as well as to inquire about any associated fees.
We recommend dropping off all your Send My Gear shipments at a UPS Customer Center or The UPS Store®. Be sure to request a receipt upon drop-off, as these locations have daily pickups, ensuring your shipment gets underway quickly.
If you drop off your shipments at other locations such as a UPS Access Point™, UPS Drop Box, retail chains, or authorized shipping outlets, your shipment will still travel through the UPS system. However, you might not be able to get a receipt, and these locations may not have daily pickups.
Find a UPS Dropoff location HERE
Dropping off your shipments at UPS Customer Centers is free of charge. Please note that some The UPS Store® locations may charge additional fees for serving as a drop-off point and may not have the capability to print your label or may charge for printing it. We recommend labeling your box before drop-off whenever possible.
If you need help finding a drop-off location, please use this online tool. Daily drop-off deadlines vary by location, so be sure to ask for a receipt when you drop off your box or case.
If you drop your shipment off during the weekend, your shipment may not have any tracking updates until the following business day. This is normal.
When booking, you have the option to easily designate your house as either the shipping destination or origin by entering its address into the specified 'ship to' or 'ship from' fields. Please remember that if you opt for $500 or more of Premium Protection during booking, a signature will be mandatory upon delivery.
In the event that no one will be available to sign for your shipment on the scheduled delivery day, or if you prefer not to have your shipment left unattended even if a signature isn't required, we offer the convenient option to arrange for pickup at a nearby UPS Customer Center at no extra cost.
Prior to shipping, if you prefer to have your shipment delivered to a UPS Partner location, you can find one HERE and set it as your destination.
Alternatively, if you have already shipped your gear, we provide the service of rerouting your shipment for delivery to a different address ($21) or requesting UPS to postpone delivery to a day when you will be available.
Our Top Priority is ensuring that your shipment arrives without any delays or issues.
Yes. Prior to shipping, we can help you adjust your shipping label at any time. Connect with our team HERE to Make Changes to Your Shipping Label.
Please note that changes to the following could change the cost of your shipment:
Our team will update the cost of the shipment accordingly. Once adjustments are made, you will receive an updated shipping label.
Please be aware that you do not have access to modify shipments with UPS booked through SendMyGear.com. However, You can make adjustments to your SendMyGear.com order via our site. If you need to make changes before shipping, please reach out to our Support Team HERE, and we will guide you through the process. Please note that fees may be incurred for alterations to your shipment's origin and/or destination addresses, dimensions, weight, or shipment insurance amounts. Once a change is implemented, we will provide you with an updated shipping label containing new tracking details.
Before shipping your package, you can opt for a signature request by increasing the Premium Protection amount on your shipment to at least $500 and covering the additional cost.
Once your package is in transit, we cannot add a signature requirement. However, to prevent your package from being delivered and left unattended, we can reroute it to a UPS partner location for recipient pickup. Rerouting your shipment to a UPS Customer Center is free, but there may be a $21 fee for rerouting to other UPS locations.
Prior to shipping, if you prefer to have your shipment delivered to a UPS Partner location, you can find one HERE and set it as your destination.
We recommend contacting the UPS Facility prior to booking your shipment to confirm their process, as they can vary slightly by location.
After your shipment has been dispatched, the person who arranged it can request an address correction to include a missing apartment number. Contact us HERE to initiate this address correction, which incurs a $21 fee. Alternatively, you can avoid this fee by rerouting your shipment to a UPS Customer Center for the recipient to collect.•
After your shipment has been dispatched, the individual who made the booking can modify the delivery address. To request a reroute, Please Contact Us HERE.
There is no charge for redirecting your shipment to a UPS Customer Center for self-pickup. However, a $21 fee applies for rerouting to any other destination. Additionally, your shipment may incur extra transportation costs depending on the distance between the new delivery address and the original destination.
There are three options available to delay the delivery of your shipment:
Please note, rerouting may incur additional transportation charges depending on the distance between the original delivery address and the new destination. For assistance with changing your delivery date or location, please contact us HERE.
Additionally, if your shipment requires a signature and no one is available to sign for it upon delivery, UPS will automatically attempt delivery two more times on subsequent days.
Yes. You can increase your shipping insurance at any time PRIOR TO SHIPPING. Reach out to our team HERE to request a different insurance level.
If you prefer to have your shipment delivered to a UPS Partner location, you can find one HERE and set it as your destination.
We recommend contacting the UPS Facility prior to booking your shipment to confirm their process, as they can vary slightly by location.
We strongly advise purchasing enough Insurance to cover the full replacement cost of your gear based on its current market value. This ensures comprehensive protection in case of damage or loss.
Insurance Protection is an optional coverage for the securely packed contents of your box or case. The coverage amount you choose represents the maximum compensation for accidental loss or damage while your shipment is in the possession of our partner carrier. It's important to note that SendMyGear will not pay claims exceeding the purchased Premium Protection amount or the market value of your shipment's contents.
When scheduling a shipment through SendMyGear.com, you will need to input the current 'market value' of the items in your shipment. Additionally, you will be prompted to choose the amount of Shipment Insurance you wish to acquire (If Any.).
Both figures are crucial because, in the event of loss or damage, the properly packaged contents of your shipment will be covered up to the lesser of the repair or replacement cost, with coverage extending to the selected Shipment Insurance value provided it is equal to or greater than the actual market value of the goods.
When booking your shipment, you can choose a delivery date that fits your schedule, and we will automatically determine the ship date for you. Please be aware that deliveries may arrive earlier than the selected date. Additionally, we recommend allowing an extra day or two for shipping to accommodate any unexpected delays, such as weather conditions or natural disasters. For more information on delivery guarantees, please review our shipping policy.
We cannot specify a delivery time. If you will be unavailable to sign for your shipment on the scheduled delivery day, or if your shipment does not require a signature but you prefer it not be delivered unsecured, we can arrange for you to pick up your shipment at a nearby UPS Customer Center at no additional charge. Alternatively, we can reroute your shipment to a different address or request that UPS delay delivery to a day when you will be available. Additional Service Fees, or Address Correction Charges ($21) may be incurred depending on the new delivery address.
UPS Driver Policy:
If You Are Unavailable to Sign:
■ Option 1: Arrange for pick-up at a nearby UPS Customer Center at no additional charge.
■ Option 2: For a $21 fee, we can:
▫ Reroute your shipment to a different address.
▫ Request that UPS delay delivery to another day when you will be available.
Unsecured Delivery:
■ Option 1: Arrange for pick-up at a nearby UPS Customer Center at no additional charge.
■ Option 2: For a $21 fee, we can:
▫ Reroute your shipment to a different address.
▫ Request that UPS delay delivery to another day when you will be available.
You do not need to be present when the driver arrives for your scheduled shipment pickup. However, the package must be available and accessible for the driver. The Driver will not enter your home or open any doors to retrieve your shipment.
Pickups usually occur within your scheduled pickup window, but sometimes they may be delayed or missed. If you think your pickup has been missed, please contact us to check its status or reschedule. Our Team monitors pickups daily and will proactively reschedule any that haven't been completed.
You'll receive our labels in your email as PDF attachments. You have the option to print the shipping labels yourself, or you may find that our partner carriers and Shops offer printing services. It's recommended to reach out to them beforehand to verify their ability to assist and to inquire about any associated fees.
Attaching Your Label to Your Box:
When it comes to attaching your label, the method depends on the type of container:
To ensure your shipment isn't lost or delayed, follow these steps:
Including the Shipping Info Summary inside and outside your container helps us quickly locate your shipment if the label is damaged or removed during transit.
Once your order is completed, we will email your receipt to you automatically. If you don't see it in your inbox, please check your spam folder.
Your shipment's tracking information may take up to 24 hours to appear in our partner carrier's system. If you scheduled a pickup, you can contact us HERE to verify if the pickup was successful. When dropping off at a UPS location, we highly recommend requesting a receipt upon drop-off as this can expedite the tracking initiation for your shipment.
The best way to ensure your shipment arrives where it is supposed to is by signing up for a UPS My Choice account (This Takes About 5 Minutes Maximum.) This allows you to manage your deliveries efficiently by receiving alerts, providing delivery instructions, and arranging for package pickup at a UPS Customer Center.
Be Sure to Note Any Special Delivery Instructions Both with UPS MY CHOICE and the SendMyGear.com notes section while creating a shipment. Be sure to include any gate codes/the dates you are staying at a hotel/special delivery instructions.
To prevent your shipments from being returned to the sender, consider adding a note near your business hours sign indicating that you are still accepting deliveries, even if your establishment is closed to the public. You can also include specific delivery instructions on your signage.
During a package's journey through the carrier system, its labels are scanned multiple times, and these scans are recorded in your shipment's tracking data. If tracking updates stop appearing or if scans show locations that seem geographically incorrect, it may indicate that the package is missing or lost.
We actively monitor all shipments and initiate an investigation—referred to as a 'trace'—when certain issues arise:
With over a decade of shipping experience, we carefully decide when to start an investigation. Keep in mind that delays of several days between scans can occur, especially during long-distance or international transit, where tracking updates may take 2-4 business days (excluding weekends).
When we initiate a trace, we provide our carrier partner, UPS, with detailed information about the package, such as external descriptions, contents, and, where possible, photos to expedite the search. In some cases, we may reach out to you for additional details, especially if older labels are interfering with tracking accuracy.
If you believe your package is missing or lost, please contact our Support Team instead of UPS. We work directly with UPS's specialized team to locate and redirect packages efficiently. If you've already contacted UPS, let us know so we can prioritize and escalate your case.
Investigation Process
Once an investigation begins, our carrier team conducts thorough searches at multiple locations where the package may be located. While most packages are recovered within five business days, some searches may take up to several weeks, with rare cases requiring up to a month. We'll keep you updated throughout the process.
If we are unable to locate your package after completing the investigation, we will assist you in filing a claim in line with our Shipping Policy.
Tips to Prevent Package Loss
The most common reason for package loss is label detachment. To minimize this risk:
For more guidance, check out our instructional videos on proper labeling techniques.
Your satisfaction is our priority, and we're committed to resolving any shipping challenges promptly and effectively.
Take a look around the perimeter of your delivery location, including all doors. Additionally, check with your neighbors to ensure they didn't receive the package on your behalf. If you still can't locate your package, contact us immediately HERE. We will work with our carrier to assist in locating your package.
If your shipment is flagged with a hazmat violation or irregularity during shipping, you will need to pick it up at the location where it was stopped en route. You will also need to purchase a new label and re-label your shipment to resume its journey. Shipments are commonly flagged as 'hazmat' due to incomplete removal or coverage of all bulk shipping hazmat markings such as these:
If your shipment dimensions or weight are close to the maximum limits of 165 girth inches or 100 pounds, we will request photo verification of the dimensions and weight before issuing your labels. This is because shipments exceeding these limits may face delays, damage, and fines. If you anticipate regularly shipping packages near the maximum size or weight, you can send us your photo verification in advance for pre-approval.
UPS monitors regions and sites where theft has been reported and may designate them as insecure for leaving packages unattended or without a signature. We regret any inconvenience this may cause and will assist you in arranging for the package to be held for pickup at a UPS Customer Care Center or a nearby location. Additionally, we are happy to waive any rerouting fees if you prefer to have the package delivered to an alternate address where someone can sign for it.
We always advise capturing photos before and after shipping your gear to have a record in case of damage or loss during transit. If you need to file a claim, we'll request these photos to expedite the process. Having clear images of your gear's condition before and after shipping, your packing method, and your labeled box or case streamlines the claims process so we can quickly get you back to riding.
Before shipping, follow these steps:
After delivery, follow these steps:
To file a claim with SendMyGear, visit the SendMyGear Claims page and follow the prompts to enter the required information. We will assist you throughout the process.
When submitting your claim, please provide the following details:
Claims for damages must be filed within one week of receiving your shipment. We strive to expedite the claim process to minimize your downtime and get you back to riding as quickly as possible. For more information on our claims procedure, please refer to our Shipping Policy.
You must file a claim with SendMyGear within 7 days of delivery. Additionally, you must provide all requested documentation regarding your claim within 30 days of its initial filing.
All claims must be filed by the person who booked the shipment.
Per our shipping policy, you understand that failure to adhere to our standard packing guidelines may result in the forfeiture of any compensation under our additional Insurance offerings due to inadequate packing.
The extent to which you need to disassemble your Golf Clubs depends on its size and the dimensions of the box or case you are using for shipping. Generally, the smaller the box or case, the more disassembly will be required.
Common disassembly steps include removing the driver head from the shaft. Be sure to mark the placement of the head on the shaft with some tape.
Additionally, we recommend using towels/bubble wrap or club head covers and some packing tape to help avoid the clubs moving during transit and damaging each other, or their shipping container in any way.
Finally, we highly recommend using lightweight extendable club protector to prevent your clubs from scratches and dings during transit.
Be sure to check out our packing guides and videos HERE
Yes, you can ship your own case.
When using a golf club travel case, fasten your label with a luggage tag and zip tie. Luggage tags are readily available at most UPS partner locations, or you can create your own. Refer to the video for guidance.
To ensure your Golf Club shipment arrives promptly and intact, adhere to these label attachment guidelines:
Including the Shipping Info Summary sheet both inside and outside your container provides crucial shipment details. These details assist us in expediting your shipment's recovery if the label becomes illegible or detaches during transit.
If you're planning to ship your clubs in a soft travel bag, follow these steps to ensure they arrive safely and on time. For a visual guide on how to pack your clubs in a soft travel bag and attach the shipping label, check out the instructional videos below.
Step 1: If possible, detach the club heads from the shafts and label their settings using blue painter's tape.
Step 2: Wrap the club heads in bubble wrap or place them inside their respective covers, then store them in a pocket of your golf bag. We recommend using bubble wrap/towels and some packing tape around your clubs, OR to help fill in spaces where clubs could potentially move during transit to help avoid them moving during transit and damaging each other.
Step 3: For extra protection, WE HIGHLY RECOMMEND inserting an extendable club protector prevent your clubs from scratches and dings. You can also wrap a golf towel or bubble wrap around the shafts for additional cushioning.
Step 4: Carefully place your clubs into the soft travel bag, ensuring it is securely zipped and buckled.
Step 5: Print your shipping label(s), which can be found in your 'Order Confirmation' email or by logging into your SendMyGear account. Print two copies—one to place inside the travel bag and one for the outside. If you've arranged for a round-trip shipment, keep the return labels in your luggage. Placing them inside the outbound shipment could cause delivery issues.
Step 6: Instead of taping the shipping label directly to the canvas part of your travel bag, use a shipping label luggage tag or an oversized luggage tag. These tags are typically available at a nearby UPS Store or can be purchased over the phone with a Customer Support Representative.
Planning to send your golf clubs in a hard travel case? Follow these steps to ensure they reach their destination safely and on time. For a detailed guide on packing your clubs in a hard case and attaching the shipping label, check out the instructional videos provided below.
Step 1: If possible, detach the club heads from the shafts and label their settings using blue painter's tape.
Step 2: Wrap the club heads in bubble wrap or place them inside their respective covers, then store them in a pocket of your golf bag. We recommend using bubble wrap/towels and some packing tape around your clubs, OR to help fill in spaces where clubs could potentially move during transit to help avoid them moving during transit and damaging each other.
Step 3: For Extra Protection: WE HIGHLY RECOMMEND inserting an extendable club protector prevent your clubs from scratches and dings. You can also wrap a golf towel or bubble wrap around the shafts for additional cushioning.
Step 4: Place your clubs into the hard travel case and securely buckle it shut.
Step 5: Print your shipping labels. You can access these in your 'Order Confirmation' email or by logging into your SendMyGear account. Make sure to print two copies—one to place inside your travel bag and another for the outside. If you've arranged for a round-trip shipment, carry the return labels in your luggage. Including them in your outbound shipment could lead to delivery issues.
Step 6: Attach your shipping label to the case using a luggage tag or an oversized label tag. These tags are usually available at your nearest UPS Store or can be purchased over the phone through a Customer Support Representative. If you don't have a tag, you can securely tape the label to the upper part of your hard case using clear packing tape.
Sending your golf clubs in a box is a straightforward and secure process. Follow these steps to make sure your clubs arrive safely and on time. For a visual guide on how to package your clubs in a box, be sure to watch the instructional video provided.
Step 1: If possible, detach the club heads from the shafts and label their settings using blue painter's tape.
Step 2: Wrap the club heads in bubble wrap or place them inside their respective covers, then store them in a pocket of your golf bag. We recommend using bubble wrap/towels and some packing tape around your clubs, OR to help fill in spaces where clubs could potentially move during transit to help avoid them moving during transit and damaging each other.
Step 3: To add extra protection, WE HIGHLY RECOMMEND inserting an extendable club protector prevent your clubs from scratches and dings. You can also wrap a golf towel or bubble wrap around the shafts for additional cushioning.
Step 4: Carefully place your golf clubs inside the box and seal the flaps securely with clear packing tape. Attach your barcoded shipping label using the same tape.
IMPORTANT: Golf boxes can be purchased from a nearby UPS Store or any retailer that sells packaging supplies. It's a good idea to contact the location in advance to make sure they have the materials you need.
When booking your shipment, you can conveniently designate a Golf Pro Shop/Golf Course as either the shipping destination or origin for your Golf Clubs by inputting its details into the Origin or Destination fields.
BE SURE TO CONTACT THE GOLF PRO SHOP/GOLF COURSE PRIOR TO BOOKING YOUR SHIPMENT TO ENSURE THEY CAN ACCOMMODATE YOUR SHIPPING NEEDS LIKE PACKING, REBUILDING, OR TUNING YOUR GEAR.
When selecting a Golf Pro Shop/Golf Course as your shipping point, it's essential to include YOUR first and last names, along with YOUR phone number. Providing your own phone number instead of the Golf Pro Shop/Golf Course's facilitates easy communication between you and the Golf Pro Shop/Golf Course staff upon Golf Clubs arrival.
We recommend reaching out to the Golf Pro Shop/Golf Course in advance to ensure they're willing to accept and hold your Golf Clubs upon delivery. Most shops will build and tune your Golf Clubs upon arrival for a fee. (This varies by shop, so be sure to get details if you want them to rebuild or pack your Golf Clubs.)
Utilizing a Golf Pro Shop/Golf Course for shipping streamlines the process, sparing you the need to handle Golf Clubs maintenance or acquire packing materials. Consider hiring a pro from the shop to expertly pack and assemble your Golf Clubs (if necessary) at both ends of the shipment. This not only saves time but also allows for a thorough safety check to identify any potential issues before your journey.
Here are some suggestions for collaborating with shops to facilitate Golf Clubs shipment:
Secure a Box or USE YOUR OWN TRAVEL CASE and avoid using a cardboard box all-together: The best place to grab a box is from a UPS store location. However, if you call ahead to the shop, they may have an extra box you can use.
Booking Process: Some shops prefer to handle both packing and booking, while others may request that you handle the booking after they pack your Golf Clubs. The individual who makes the booking assumes responsibility for order accuracy, including dimensions, weight, and addresses, as well as ensuring proper packing. They will also act as the primary contact for SendMyGear, receiving labels and pickup confirmations.
Communication: Whether you or the shop handles the booking, clear communication about shipment details is essential before, during, and after shipping.
We recommend that you handle booking the order and paying for the shipping label through your Send My Gear account.
To do this, communicate directly with the shop or individual packing your Golf Clubs. You will need information such as dimensions, weight, and the date they can have your shipment ready. Once you have this information, log into your Send My Gear account, book your shipment, and pay using your preferred personal payment method. Be sure to forward the Send My Gear shipping label via email, along with the ship date and any pickup details, to the shop or individual so they can pack and prepare your Golf Clubs for timely shipping.
To protect yourself from fraud, always keep your personal payment information private. Do not disclose payment information over the phone or via email to any business or third party.
Purchasing the shipping label directly through your Send My Gear account also allows you to easily make changes, request refunds, and update your order. Additionally, it provides access to your order details and shipment status within your account.
When booking your shipment, you can conveniently designate a ski shop as either the shipping destination or origin for your ski & snowboard gear by inputting its details into the Origin or Destination fields. Use our Ski Shop Finder to find Ski Shops in your desired area using the link in the top menu.
BE SURE TO CONTACT THE SKI SHOP PRIOR TO BOOKING YOUR SHIPMENT TO ENSURE THEY CAN ACCOMODATE YOUR SHIPPING NEEDS LIKE PACKING, REBUILDING, OR TUNING YOUR GEAR.
When selecting a Ski Shop as your shipping point, it's Essential to include YOUR first and last names, along with YOUR phone number. Providing your own phone number instead of the Ski Shop's facilitates easy communication between you and the Ski Shop staff upon your Ski's arrival.
We recommend reaching out to the Ski Shop in advance to ensure they're willing to accept and hold your Ski gear upon delivery. Most shops will tune your Ski and Snowboard gear upon arrival for a fee. (This varies by shop, so be sure to get details if you want them to tune or pack your Skis or Boards.)
Utilizing a Ski Shop for shipping streamlines the process, sparing you the need to handle Ski or Snowboard maintenance or acquire packing materials. Consider hiring a pro from the shop to expertly pack and tune your skis or boards at both ends of the shipment. This not only saves time but also allows for a thorough safety check to identify any potential issues before your journey.
Here are some suggestions for collaborating with shops to facilitate Ski shipment:
Secure a Box or USE YOUR OWN TRAVEL CASE and avoid using a cardboard box all-together: The best place to grab a box is from a local ski shop or from our site. If you call ahead to the shop, they may have an extra box you can use. Otherwise, you can cut boxes to precisely fit your gear and secure them with strong packing tape.
Booking Process: Some shops prefer to handle both packing and booking, while others may request that you handle the booking after they pack your Ski. The individual who makes the booking assumes responsibility for order accuracy, including dimensions, weight, and addresses, as well as ensuring proper packing. They will also act as the primary contact for SendMyGear, receiving labels and pickup confirmations.
Communication: Whether you or the shop handles the booking, clear communication about shipment details is essential before, during, and after shipping.
Yes! You can ship your own case.
When using a Ski or Snowboard travel case, fasten your label with a luggage tag and zip tie. Luggage tags are readily available at most UPS partner locations, or you can create your own. Refer to the video for guidance.
To ensure your Ski or Snowboard shipment arrives promptly and intact, adhere to these label attachment guidelines:
Including the Shipping Info Summary sheet both inside and outside your container provides crucial shipment details. These details assist us in expediting your shipment's recovery if the label becomes illegible or detaches during transit.
Within the US, the maximum size package you can ship is 165 inches (419 cm) in combined length and girth, with no single dimension exceeding 108 inches (274 cm).