{"v":2,"rows":[{"id":"r_1774384135682_6b5kjag","backgroundLight":"","backgroundDark":"","columns":[{"id":"c_1774384135682_klazyda","blocks"…
If anything conflicts, the **Terms of Service** control unless a stricter rule is required by law.\n[EMPTY]\n## Introdu…
It describes what you can expect when you ask for a **refund**, **credit**, or **reversal** of charges tied to labels o…
{"v":2,"rows":[{"id":"r_1774384135682_6b5kjag","backgroundLight":"","backgroundDark":"","columns":[{"id":"c_1774384135682_klazyda","blocks":[{"id":"b_1774384143429_w2otubm","type":"text","text":"# Refund Policy\n[EMPTY]\nThis policy is effective as of March 24, 2026.\n[EMPTY]\nThis Refund Policy explains how NitroMule (“we”, “us”, “our”) handles **refunds**, **cancellations**, and **billing adjustments** related to shipping labels and fees purchased through our platform (including **www.nitromule.com** and **merchant-branded portals** powered by NitroMule).\n[EMPTY]\nIt works together with our **Terms of Service**, **Shipping Policy**, and **Privacy Policy**. If anything conflicts, the **Terms of Service** control unless a stricter rule is required by law.\n[EMPTY]\n## Introduction\n[EMPTY]\nBy using our services, you agree to this Refund Policy. It describes what you can expect when you ask for a **refund**, **credit**, or **reversal** of charges tied to labels or related fees.\n[EMPTY]\nFor questions: **support@nitromule.com** · **www.nitromule.com**\n[EMPTY]\n## User responsibilities\n[EMPTY]\nTo keep accounts fair and shipments compliant, you agree to:\n[EMPTY]\n- Provide **accurate** account, billing, and shipping information and keep it up to date.\n- Comply with **applicable laws** and **carrier rules**, and use the platform in **good faith** (no fraud or material misrepresentation).\n- Describe shipment contents, dimensions, weight, and service selections **truthfully** at booking.\n[EMPTY]\nFailure to comply may result in **denial of refunds**, **additional charges**, **suspension**, or **termination**, as described in our **Terms of Service**.\n[EMPTY]\n## Service limitations\n[EMPTY]\n**Delivery dates** are estimates unless a specific **money-back guarantee** or service level is offered by the **carrier** for the service you purchased. **Weather**, **customs**, **carrier capacity**, **incorrect addresses**, **security holds**, and other events outside our control can delay or disrupt shipments.\n[EMPTY]\nWe do not guarantee a particular delivery outcome. **Indirect or consequential damages** are addressed in our **Terms of Service** and may be limited as permitted by law.\n[EMPTY]\n## Refunds, voids, and unused labels\n[EMPTY]\n### General\n[EMPTY]\nWhether a **label** or fee is **refundable** or **voidable** depends on:\n[EMPTY]\n- Whether the label has been **used**, **scanned**, or **billed** by the carrier;\n- **Carrier** and **processor** rules and cutoff times;\n- Whether an **adjustment**, **audit**, or **dispute** is pending; and\n- **Fraud** or **terms** violations.\n[EMPTY]\n### Unused labels\n[EMPTY]\nIf you believe a **label was not used** and you are entitled to a **refund** or **account credit**, contact **support@nitromule.com** **within thirty (30) days** of the transaction with your **order or label details**. We will review the request in line with carrier capabilities, payment processor rules, and this policy.\n[EMPTY]\n**Approval is not guaranteed.** Some purchases may be **non-refundable** once issued, or only reversible as a **carrier void** or **credit** when the carrier allows.\n[EMPTY]\n### Address corrections, reroutes, and adjustments\n[EMPTY]\n**Additional charges** (for example, **address correction**, **reroute**, **dimensional or weight adjustments**, or **accessorials**) may be billed **after** the original purchase. Those amounts are generally **not “refunds”** but **balance due** on the same shipment. We may charge the **payment method on file** as described in our **Shipping Policy** and **Terms of Service**.\n[EMPTY]\n### Chargebacks\n[EMPTY]\nInitiating a **chargeback** or **payment dispute** with your bank instead of working with us first may delay resolution and can result in **account restrictions**. We encourage you to contact **support@nitromule.com** before disputing a charge so we can investigate.\n[EMPTY]\n## Privacy\n[EMPTY]\nPersonal information you provide when requesting a refund is handled under our **Privacy Policy**. We use reasonable safeguards; no online service can be **perfectly secure**.\n[EMPTY]\n## Disputes\n[EMPTY]\nWe ask you to contact **support@nitromule.com** first so we can try to resolve the issue. If formal dispute resolution applies, it is governed by our **Terms of Service** (including **governing law** and **venue**).\n[EMPTY]\n## Changes to this policy\n[EMPTY]\nWe may update this Refund Policy from time to time. The **current version** will be posted with the site. **Continued use** of NitroMule after updates constitutes **acceptance** of the revised policy, except where applicable law requires additional notice or consent.\n[EMPTY]\n---\n[EMPTY]\n**support@nitromule.com** · **www.nitromule.com**\n[EMPTY]"}]}]}]}