Shipping Policy
This policy is effective as of February 10, 2025.
Shipping Services
SendMyGear.com safely and successfully manages the transportation of thousands of bikes, skis, and golf related equipment every month. Our added services ensure that transporting your gear is easy, trustworthy, and cost-effective. We collaborate with leading carriers to ensure your items reach their destinations safely. From the moment you place your order until delivery and claims resolution, our dedicated Customer Support team—comprising fellow enthusiasts—is here to assist you. Our services are exclusively for shipping bikes, skis, and golf gear. Any use or attempt to use our services for non-related items (including but not limited to computers, auto parts, personal or business packages, valuables, etc.) is strictly forbidden. Non-compliance with our shipping policies may lead to additional fees, fines, surcharges, account suspension, or other actions at the discretion of SendMyGear.com. We are not responsible for any delays, losses, or damages to shipments of prohibited items, and you agree to indemnify SendMyGear.com for any costs incurred due to violations of laws or regulations, or the terms of our partner carriers. By shipping with SendMyGear.com, you accept our Terms of Service and those of our partner carriers (including delivery guarantee exceptions). Please refer to the UPS and FedEx Service Guides.
Understanding Shipping Conditions
Experienced shippers of bikes, skis, and golf gear recognize typical shipping conditions and choose their packaging accordingly to safeguard their contents. It’s common for your items to travel hundreds or even thousands of miles, experiencing varied road conditions in the back of a truck or in a plane’s cargo hold. This exposes them to vibrations from uneven surfaces and turbulence. Therefore, securing all items inside your package—including protective padding and foam—is essential. Carriers typically place packages on their largest, most stable sides to minimize the risk of tipping or damage. Given that bike, ski, and golf gear boxes are often tall and narrow, they may be laid on the side with the largest area—similar to how you might position a box in your vehicle. By shipping with SendMyGear.com, you acknowledge that under normal shipping conditions, your gear will experience vibrations, orientation changes, contact with other packages, and potential drops from waist height.
Importance of Proper Packing
Bikes, skis, and golf gear are unique items with specific shapes and features that require specialized packaging to endure typical shipping conditions. Manufacturers and retailers often employ packaging experts to create solutions that protect these items during transport. Generally, they adhere to established packing methods, utilizing protective foam, specialized plastic components, and secure strapping techniques. For guidance on packing your own gear, refer to our packing guidelines and reach out to SendMyGear.com with any questions before shipping. If you prefer not to pack your items yourself, use SendMyGear.com’s Shop Finder to locate professional packing services for your bikes, skis, and golf gear. By shipping with SendMyGear.com, you confirm that your gear is packed in accordance with our recommended practices.
Requirement for Accurate Dimensions and Weight
Providing accurate dimensions and weight is crucial to avoid delays, returns, or stoppages of your shipment. You must input correct measurements and weights for packages sent via SendMyGear.com. Use a tape measure to obtain length, width, and height, and a scale to weigh your package. Always round up any measurement to the next whole unit. For instance, if a measurement is 12.25 inches, it should be recorded as 13 inches, and if it’s 13.7 cm, enter it as 14 cm. Weight should also be rounded up to the nearest whole pound or kilogram. For example, 57.2 lb should be noted as 58 lb, and 33.3 kg as 34 kg. Our carriers audit every shipment’s specifications, and shippers providing false or inaccurate dimensions or weights will incur charges for the shipping cost difference, plus a
450 penalty. Inaccurate delivery addresses entered by the customer are subject to a Delivery
If your bikes, skis, or golf gear does not arrive on schedule, please contact our Support Team for assistance. All requests related to the delivery guarantee must be submitted within seven (7) days of delivery. Exclusions and Limitations: The delivery guarantee does not apply if the shipment occurs during periods when the carrier has suspended their delivery guarantee (such as certain holidays); if previous shipping labels or warning stickers remain on the package; if the pickup or drop-off does not occur as scheduled; if the shipment is rerouted or if a delivery address needs correction; if the entered address is incorrect; if adjustments are needed for box dimensions or weight; if delivery attempts are unsuccessful; or if delays occur due to weather, disasters, or customs. The guarantee also does not apply if insufficient packaging is used, prohibited items are shipped, labels are improperly attached, or if the contents are not properly identified during booking.
Coverage Limitations
SendMyGear.com cannot guarantee that properly packed bikes, skis, or golf gear will not be damaged or lost during transport. We offer limited protection for the contents of your shipment, not for the shipping case itself. Additional coverage up to
0,000 is available for purchase. Customers assume all risks for any loss exceeding the covered value. You may transfer this risk by purchasing an insurance policy from an insurance agent. Our policy is not insurance; it is an optional service provided alongside our shipping offerings. Coverage is only valid while the package is in the carrier’s possession and does not cover packages that go missing or are stolen after delivery. If you select a value of $500 or more, your package will require a signature upon delivery. Our policy covers the lesser of: (i) the devaluation; (ii) repair costs; or (iii) replacement costs—up to the specified selected value, provided this value does not exceed the actual market value of the goods. The selected value is the maximum claim amount and cannot exceed the market value. If the market value is lower than the selected value, we reserve the right to provide coverage based on the market estimate. Payments from SendMyGear.com are made via electronic payment or check and must be claimed within 90 days. By shipping with SendMyGear.com, you acknowledge that this coverage is optional and only applicable while the package is with the carrier. It does not compensate for poor packing and will not cover damage to items not packed according to our standards.
Understanding Coverage Gaps
Here’s a summary of common damages and when coverage may be voided due to not meeting SendMyGear.com standards:
Frame or any other component damage claims (like scratches or dents) are void if you did not wrap the entire frame in dense foam and secure it to prevent contact with other contents and general movement within shipping container causing damage.
Claims for rear derailleur damage are void if you did not remove it from its hanger and wrap it before securing it inside the frame.
Wheel damage claims are void if you did not use a padded wheel bag or protect wheel axles.
Claims of frame or fork dropout damage are void if you did not install axle spacers or spare hubs.
Chainring damage claims are void if you did not use a foam block to separate them from the box.
Brake/shift lever claims are void if they were not wrapped and oriented correctly.
Claims for golf clubs are invalid if they were not wrapped properly in dense packing materials eliminating opportunity for items to move during transit.
Claims for Skis, Snowboards, and accessories are invalid if they are properly protected with dense packing materials eliminating the opportunity for items to move during transit.
Damage to the shipping case is not covered; our policy pertains only to contents.
Claims are void if you did not ship in a high-quality box in like-new condition.
By shipping with SendMyGear.com, you confirm that failure to adhere to our packing standards may result in loss of coverage.
Selected Value
Customers can specify a shipment’s “Selected Value” during the shipping process on SendMyGear.com. Our maximum liability for accidental damage or loss is the lesser of: (A) the Selected Value you choose or (B) the actual market value of the shipment. We do not reimburse for sentimental value or for any value exceeding the market value. By shipping with SendMyGear.com, you accept that the maximum liability is the lesser of the Selected Value or actual market value, and that there is no guarantee your claim will qualify for maximum coverage.
Retention of Payment Data
Reroute and Return Shipping Costs
All costs associated with rerouting and returning shipments are the responsibility of the verified purchaser. SendMyGear.com will automatically process these charges monthly against the original payment method. Minor address corrections within the same city, state, and country incur a
8 fee. Major address changes to different locations incur a
SendMyGear.com collaborates with our carrier partners to streamline claim processing. If your gear is accidentally damaged or lost, contact SendMyGear.com (not the carrier) to initiate your claim. We assess each claim individually to determine if the items were packed correctly and whether the damage is repairable or requires replacement. We do not replace items older than three years under normal circumstances. Our coverage addresses the repair costs, comparable replacements, or devaluation payments, with maximum coverage based on the lesser of the Selected Value or actual market value. Replacement costs consider depreciation. Claims must be filed within seven (7) days of delivery, with all requested supporting documents submitted within thirty (30) business days. Acceptable documentation includes descriptions, images of damage, and proof of value. All claims must be submitted in writing within the specified timeframes, or they will be denied. SendMyGear.com reserves the right to inspect items before any claim resolution is determined. Claims for mis-delivered items or damages must be submitted within fourteen (14) days of pickup and must meet the time requirements outlined above. Pictures of items shipped the day of shipment, as well as pictures of the interior of the packed box or case are required for claims processing.
Shipping Information Confidentiality
We respect your privacy and will not share shipping details, including tracking numbers and addresses, with anyone other than the verified purchaser, in accordance with our Privacy Policy.
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